Earlier today on Twitter, Chad White over at Retail Email Blog posted this great campaign that breaks the rules, but in doing so stands out from the crowd. The Brooks Brothers email features a huge stack of polo shirts, in every colour under the sun. Much like the water slide email we saw a few years ago, it’s very long and against the usual ‘best practice’, but in breaking the rules it communicates the breadth of the product range.
It also shows why we need to change our approach to “the fold” – instead of filling the top area with product details and buttons, there’s something that engages the user and entices them to scroll down, eventually finding the call to action buttons at the bottom.
Behavioural retargetting is a technology that’s recently been popularised on the web – it’s the process of targeting users via banner ad networks after they’ve visited a brand’s site, with an aim to get them to return and convert.
This triggered campaign from UK retailer John Lewis uses this methodology in email. I received the email a few hours after browsing the John Lewis site for iPad accessories, reminding me to go back to the site and providing more reasons to shop with them.
As with the retargetting ads online, it’s easy to go overboard with this kind of thing, so it’s important to pay attention to the tone of voice of the message. John Lewis do a good job here, gently reminding the user why they’re receiving the email but not being too pushy.
Social network-of-the-moment Pinterest* allows users to collect photos and images from websites into curated ‘boards’. Whilst it’s been around for a year or so, it’s usage from the start of 2012 has really taken off – especially amongst the typical demographics that frequently shop online – and therefore it’s worth having a look at how email marketers can leverage Pinterest to support their email campaigns.
We’ve featured Made.com‘s product mailings before, but more recently they’ve also started to send an occasional behind the scenes email. Part of their proposition is that you can order an item of furniture from a limited production run, and therefore the customers are perhaps more interested in this than they would be for more high-street brands. Nevertheless, it’s a quirky way for a retail company to lead with a message that isn’t a direct product sell.