Author: Millie Bartlett

The green energy provider rocking customer experience

The green energy provider rocking customer experience

Next in our hunt for brands that have great CRM programmes is another brand who switches our lights on. I never thought I’d look forward to receiving a bill… then along came Bulb.

Save Santa! New Look’s Pixelated GIF Christmas Campaign

Save Santa! New Look’s Pixelated GIF Christmas Campaign

Christmas is always a prime season for seeing some of the most creative email designs. Planning starts early, from March in some cases, so it gives teams a lot of time to think up and deploy something innovative. Here we have New Look, a UK […]

Lace shifts and dormant lists: a peek at ASOS’ re-engagement campaign

Lace shifts and dormant lists: a peek at ASOS’ re-engagement campaign

Re-engagement emails are a great way to clean and re-activate dormant parts of your list. It’s also a great opportunity to single out customers and make them feel appreciated and heard. That’s why this ASOS email stood out, they noticed I hadn’t been on their […]

Why personalisation and relevance in email (and everything else) will always be important

Why personalisation and relevance in email (and everything else) will always be important

Principle 3 – Remember that a person’s name is to that person the sweetest and most important sound in any language. I’ve been reading (and re-reading) ‘How to Win Friends and Influence People’ for about half a year now – although a lot of it […]

Exploring Snapchat for Email Marketers

Exploring Snapchat for Email Marketers

Elliot and I went to #TheBestMarketingEventEver last week and we came away with a fair few tips from Gary Vaynerchuck and co. One of them being, ‘no matter how much you dislike the thought of using Snapchat as a business, you should probably be getting […]