Author: Elliot Ross

Email Inspiration: Mr & Mrs Smith Decision Time

Email Inspiration: Mr & Mrs Smith Decision Time

Recently I’ve been looking at ways we can learn from user behaviour in email campaigns, and then using these learnings to inform future content and campaigns that are sent to that user. This campaign from boutique travel site Mr. & Mrs. Smith shows how something…

Topshop email: When things go wrong

Topshop email: When things go wrong

UK fashion retailer Topshop recently sent this campaign to both apologise for problems with their website and offer a free shipping code to make up for it. It’s clever, and manages to use good copy writing and imagery to turn an initially bad experience into a positive…

Updated: New HTML Email Full Page Background Fix (for Outlook & Webmail)

Updated: New HTML Email Full Page Background Fix (for Outlook & Webmail)

Note – this is an improved fix over our previous Outlook background fix  This fix is something I’ve been looking at for a while – and allows html emails to display a full page background image in both outlook 2007 and webmail clients, and for…